The Domino Effect: Why Fraudulent Roadside Data Can Cripple Your Fleet?

April 17, 2024
The Domino Effect Why Fraudulent Roadside Data Can Cripple Your Fleet

Something important yet often overlooked – fraudulent roadside data.

Sometimes, it’s an accidental slip – someone misreporting an incident without bad intentions. But other times, we have people bending the truth for their own gain. Think drivers covering up mishaps, companies tweaking data to avoid fines or insurance hikes, or even third parties playing the numbers game for less-than-noble reasons.

It can create issues for your fleet insurance and hit you where it hurts – your bottom line. And that’s not all. It’s also about keeping your team safe and your company’s name sparkling.

Safety and reputation, that’s the real headline.

The Dominoes Start to Fall

Here’s how inappropriate information might cripple your fleet:

Delayed FNOL (First Notice of Loss) Reporting: Inaccurate details can lead to delays in filing a First Notice of Loss with your insurance company.

The Association of British Insurers (ABI)’s report highlights the rising cost of motor insurance claims (across all vehicle claims). The premiums for fleet operators are also seeing an increase. Late FNOL reports can negatively impact your premiums, as insurers may view it as an attempt to manipulate the claim.

Wasted Resources: Wrong information captured, starts the wrong processes off. It’s a real-time and resource drain, causing unnecessary delays. That’s a hassle and a half, right?

Delayed Investigations: If the witness stories are incorrectly captured, it can become a mess that is difficult for the insurance company to unpick, delaying claims. Potentially resulting in the wrong driver gets the blame, and before you know it, everyone’s paying more for insurance.

Fraudulent Claims:  Perhaps the most notable consequence is the possibility of fraudulent insurance claims based on misleading data, is rising costs. These costs include open claims, premium rises, excess rises and more excesses paid out.

Protecting Your Fleet from the Fallout

Equipping your drivers with the right tools and knowledge is crucial for detecting fraudulent data on the roadside. This will help you with your fleet insurance claim management more effectively. Here are a few tips:

Fleet Incident Data Capture: Train your drivers to take photos and videos of the damage caused, or any visible injuries (with permission). This provides a clear record of the incident.

Details Matter: Instruct your drivers to collect accurate details from all involved in the accident. This includes names, contact information, location data (what 3 words is incredibly useful here), and vehicle registration numbers.

Witness Statements: Where possible, get witness statements with contact details (could be a video statement). This will help to provide valuable evidence.

Use Technology: Consider using a reliable fleet accident reporting app like ONO. This technology will guide your drivers through the data collection process, ensuring accuracy while lowering the probability of errors.

Accurate Data – Bedrock of a Strong Fleet

Maintaining a clean safety record and improving fleet operations are heavily reliant on accurate accident report data. This helps you:

Identify Trends: Analyse accident reports to find common problems and problems. If there’s a recurring issue, fix it. This reduces future accidents.

Streamline Claims: Accurate data speeds up your insurance claiming process. This reduces delays and unnecessary back-and-forth communication with insurers.

Cost Reduction: You can lower the cost of fleet management by preventing fraudulent claims and avoiding resource waste (due to incorrect information).

Don’t Let Fraudulent Data Take You for a Ride!

Having proper data is critical for a smooth and effective fleet operation. Focus on receiving accurate information, and support your drivers with the necessary tools and training. This can significantly reduce deceptive roadside data.

Always remember, that putting in a little more effort early on to verify accuracy can help you prevent delays, financial troubles, and reputational damage later on.

ONO solves this problem, saving drivers and fleet operators from unnecessary hassles. The benefits are clear: instant incident reporting, reduced fraud, significant savings per incident, and a seamless transition from paper and spreadsheets to fleet incident management software. Ready to start your ONO journey? Book a demo today!

Sharpen your incident reporting and management. Get in touch with our team and we can show you how!

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